Horrible, terrifying experience here and at their drop off center at Newington, CT. I dropped off my lawn mower for a tune up April 15, 2011. After I got it back early May, it was harder to start than before, and got worse after using it twice and then could not start at all the third time. Since then it was repeatedly sent back on a recall 4 more times between June and early August, because every time when they said it was fixed, it was NOT! Eventually their repair center (this was apparently a drop off outlet) told us that the reason for the trouble was that motor was damaged because user did not add enough oil. Wait a minute, it was sent in for tune up which included replacing oil and now they were saying it was user error?? So I eventually got in touch with the repair center in MA, where the mangers was not apologetic at all, but instead accused me of trying to get a new mower for free! I then tried to cell Newington CT Sears outlet, for 5 times in a row, no one picked up. For the 6th time, a lady said, can you hold? Then no one talked to me for 15 minutes and connection broke off. I have called another zillion times, no one answers. I will never go back there again. It’s like Hell here.