I encountered a very unpleasant experience during my stay at the Comfort Inn in Greenville, Ms. My room was not clean nor was it tidy. The front desk receptions along with the hotel manager were very unethical with no customer service skills. There were visible ants and spider webs on the floor and in the window seal. The manager declared that the visible ants and spider webs in my room were endurable and acceptable. I checked in this hotel under a supposedly group rate for our family during our family reunion. When I checked out, I was not given my discounted group rate. I was told by the front desk reception and the manager that discount group rates were only given to the individuals that encountered major problems with their rooms. My room had no refrigerator or microwave but the website claims all rooms are equipped with refrigerators and microwaves. The hotel has no exercise room, which is described as an amenity on the website. The water is dirty looking and the water in the pool looks awful.