I have been coming to the Wayside Lodge for an extended stay, while on a working vacation for 5 summers now. Up until this year, I have never had to deal much with the management. This year while making my reservations, I was told that renovations would be taking place. I was assured that I would have all the amenities as pictured on the web site as the full sized refrigerator and stove is important to me. After driving 1,000 miles I discovered the cottage was still undergoing renovation and had a tiny refrigerator. With no alternative, I made the best of the situation. The resident manager apologized for the condition and asked me to make a list of what was incomplete and missing.

At the end of my stay, I conscientiously made this list and sent it to the hotel owner, asking for compensation. His reply was to ignore my documented health and safety issues and misrepresentation of amenities (as discussed and as pictured on their web site) and to tell me that he hoped I enjoyed where ever I stayed in the future. Talk about lack of customer service!!

There is nothing warm or cozy about management. BEWARE!!!

There were exposed, live wires coming out of the exterior walls outside of the cottage, with no porch light and a 3 foot drop from the deck to the yard - as the stairs had been removed! The vent hood on the malfunctioning stove wasn't fully installed and the exposed fan vented nowhere. The kitchen lacked many of the items I have taken for granted like a pan covers, frying pans, spatulas, small plates etc. But most shocking was the tiny refrigerator with its miniscule freezer so we lost all our frozen food.

There were no curtains on the front door or kitchen window, along with no coffee table or living room lamp. Forget about any wall decor or ambience as the new recessed ceiling lights had been installed with glaringly hot outdoor floodlight bulbs. Numerous unconnected switches that nothing. With no light for the front door lock, it was especially tricky to get in at night as the lock was installed backwards! Painting and shelving for the bathroom was incomplete with no place to hang wet towels. A person could get seriously burned if they sat on the toilet while the heater was on!! There was no bureau, closet, suitcase rack, or wall hooks in our cottage, leaving no place to hang your professional clothes or jackets. There is little comfort in spending a week rummaging through a cooler and trying to look professional while rummaging through your suitcase on the floor.