This company is horrible. My 82 year old grandmother took the bus from Bethlehem to Atlantic City on Friday. She was scheduled to come home on Sunday. She went by herself, as she always does, but she is visually impaired and not very mobile. They cancelled her bus for Sunday and only notified her by calling and leaving a message at her house. She obviously never received the message since she was in AC, not at home. When she called Transbridge, she was told she had 2 options: she could walk to the Greyhound station and take a bus where she would have to make 2 transfers to different buses to get home or she could pay to stay an additional night and call to talk to a supervisor the next day. Neither of these were an option so she ended up having to take a taxi home at the cost of $247.

The next day, she called Transbridge and was told the best they could do was refund her the $29 for the ticket she had purchased. I called and spoke to a supervisor the next day. He was extremely obnoxious and rude. He wouldn't not listen to what I was saying and told me it was not their problem. He said she could have stayed until the next bus, which was not running until Wednesday and that it isn't their problem if they cancel a bus and people can't take a different one.

He didn't care that they left an 82 year old woman stranded, panicking that she was stuck in AC. He said that I should have driven down to get her myself if it was such a problem. This would be quite difficult since I live in TX.

I would never recommend anyone use this company. They care only about making money and not about the passengers. They will leave senior citizens stranded with caring at all.

This is the 2nd issue we have had. The first involved my grandmother dropping her cell phone on the bus. She knew where she had dropped it and that it was on the bus but when she called the next morning, they said they couldn't go look for it then and they would get back to her. We never heard another word about it.