I live in Houston and my friend was moving from Houston to Dallas so I thought I would buy here a gift. I went onto Aqua's website and purchased a gift certificate for $100 in July. It's now August and I see that Aqua has charged me again for a $100 gift certificate. When I called them it seems that they did charge the $100 gift certificate in July and put the credit under my friend's name and then for some reason they decided in August to charge me $100 and put it under my name. I know I did not do this because I am not about to drive 4 hours to a salon!! The girl on the phone said she couldn't do anything about it now but tomorrow they would decide how they were going to get my money back to me. REALLY??? You illegally charged my card and you want to decide how you are going to get my money back to me?? How about you just credit the card you weren't to charge in the first place. If I don't hear from them in the morning I'm calling my bank and then the BBB.