Basically, I called with a day's notice to cancel my reservations due to a change in my plans. The evening manager wouldn't even take the call but I could hear him talking to the clerk that answered the phone. He was very rude and unprofessional. When I did finally speak to the Sales Manager a few days later, he was apologetic but just as stubborn. At least he wasn't as rude. I was charged a night for a reservation I tried to cancel because it wasn't within a non-standard 48 hour period imposed by this hotel. Most hotels give you up to a day or 6 PM the night of. Also, it was over the busy Memorial Day holiday which means they likely sold my room and pocketed the "no-show" fee. Their attitude towards business and customer service stinks and I will NEVER stay at this place!