NO PROPERTY INFORMATION THIS KEYWORD: PROM **************************************************************** *** INDUSTRY RATES *** **************************************************************** -SOME INNPOINTS LOCATIONS ARE PLEASED TO OFFER DISCOUNTED RATES TO TRAVEL AGENTS. THIS WILL ALLOW YOU TO EXPERIENCE THE OUTSTANDING SERVICE AND FACILITIES OFFERED BY OUR PARTICIPATING PROPERTIES FIRST HAND. SINCE OUR PROPERTIES ARE INDEPENDANTLY OWNED AND OPERATED..DISCOUNTS MAY NOT BE AVAILABLE AT ALL LOCATIONS. THOSE THAT OFFER A TRAVEL INDUSTRY RATE WILL REQUIRE IDENTIFICATION IN ORDER TO QUALIFY FOR THE DISCOUNT. TRAVEL AGENT INDENTIFICATION OR IATA NUMBER IS REQUIRED AT CHECK-IN. ROOM SAFETY AND SECURITY - AUDIBLE SMOKE DETECTORS DOORS HAVE DEAD BOLTS EMERGENCY EXIT MAPS EMERGENCY INFORMATION IN ALL GUEST ROOMS SMOKE DETECTORS PROPERTY SAFETY AND SECURITY - AUTOMATIC FIRE DOORS ELECTRONIC ROOM KEY SYSTEM CHAIN DID NOT DEFINE KEYWORD **************************************************************** *** HELP *** **************************************************************** -ALL RATES..PROPERTY DESCRIPTIONS..AND AVAILABILITY INFORMATION IS ACESSIBLE THROUGH THE GDS..AND MOST IMPORTANTLY IS CURRENT. OUR CUSTOMER SERVICE DESK AGENTS RELY ON THIS INFORMATION AS MUCH AS YOU DO..SO WE REALIZE THE IMPORTANCE OF KEEPING IT UP TO DATE. BUSINESS HOURS - 24 HOURS/DAY..7 DAYS/WEEK CUSTOMER SERVICE HELP DESK - 800-401-2262 OR 505-247-2333 -OUR CUSTOMER SERVICE PERSONNEL ARE TRAINED IN A NUMBER OF AREAS FROM ACCESSING RATE AND AVAILABILITY INFORMATION TO UPDATING THE GDS DATABASE. -WE PROCESS REJECTED RESERVATION SEGMENTS..AS WELL AS PENDING RESERVATIONS THAT DISPLAY TO YOU ON A REQUEST STATUS. PLEASE BE PATIENT IN WAITING FOR A RESPONSE. IN SOME CASES..SUCH AS INTERNATIONAL BOOKINGS OR WHEN AVAILABILITY CANNOT BE IMMEDIATELY VERIFIED..IT CAN TAKE UP TO 24 HOURS FOR A RESPONSE IF YOU DO NOT RECEIVE A CHANGE IN SEGMENT STATUS WITHIN THIS TIME FRAME..PLEASE CONTACT OUR CUSTOMER SERVICE DESK. -OUR CUSTOMER SERVICE AND GDS HELP DESK IS HERE TO ASSIST YOU I YOU EXPERIENCE DIFFICULTIES IN ACCESSING INFORMATION..SELLING A ROOM TYPE..OR RECEIVING A CONFIRMATION. MEAL PLANS INCLUDED IN RATES MEAL PLANS AVAILABLE AT PROPERTY - FULL BREAKFAST PLAN ADDITIONAL MEAL PLAN DESCRIPTION - ENJOY A FREE BREAKFAST NEXT DOOR AT PENNYS DINER **************************************************************** *** GROUPS *** **************************************************************** -ALL BOOKINGS OVER 4 ROOMS FOR THE SAME GUEST AND/OR SAME DATES CONSTITUTES A GROUP. ALL GROUPS MUST CALL TO BOOK AND CONFIRM. INNPOINTS 1-800-401-2262 505-247-2333 505-247-8200 - FAX FAMILY PLAN AVAILABLE - CHILDREN 12 AND UNDER STAY FREE WITH PARENTS WHEN USING EXISTING BEDDING. CHAIN DID NOT DEFINE KEYWORD **************************************************************** *** CORPORATE TRAVELERS *** **************************************************************** -INNPOINTS PROPERTIES THAT OFFER A CORPORATE RATE WILL REQUIRE IDENTIFICATION IN ORDER TO QUALIFY FOR THE DISCOUNT. COMPANY IDENTIFICATION OR BUSINESS CARD IS REQUIRED AT CHECK-IN. **************************************************************** * BOOK * **************************************************************** -PLEASE BE CAUTIOUS WHEN BOOKING MULTIPLE BOOKINGS UNDER THE SAME NAME AND PNR. IT IS IMPORTANT THAT THE HOTEL DOES NOT MISTAKE MULTIPLE BOOKINGS FOR DUPLICATES. WHENEVER POSSIBLE PLEASE INCLUDE THE GUEST NAME ON EACH RESERVATION. -WHEN BOOKING MULTIPLE SEGMENTS AGENT **MUST** END TRANSACT AFTER EACH BOOKING. INNPOINTS WILL **NOT** BE RESPONSIBLE FOR OVERBOOKINGS ARISING FROM NOT FOLLOWING PROPER PROCEDURE. -ALL CUSTOMER SERVICE DISPUTES MUST BE FILED WITHIN 90 DAYS OF ARRIVAL DATE. BY NOT FOLLOWING THESE PROCEDURES GUEST ASSUMES RESPONSIBALITY FOR ALL CHARGES OUTSIDE OF 90 DAYS. -WE PROCESS REJECTED RESERVATION SEGMENTS..AS WELL AS PENDING RESERVATIONS THAT DISPLAY TO YOU ON A REQUEST STATUS. PLEASE BE PATIENT IN WAITING FOR A RESPONSE. IN SOME CASES..SUCH AS INTERNATIONAL BOOKINGS OR WHEN AVAILABILITY CANNOT BE IMMEDIATELY VERIFIED..IT CAN TAKE UP TO 24 HOURS FOR A RESPONSE IF YOU DO NOT RECEIVE A CHANGE IN SEGMENT STATUS WITHIN THIS TIME FRAME..PLEASE CONTACT OUR CUSTOMER SERVICE DESK. PROPERTY OFFERS COMMISSION - RATE OF COMMISSION - 10 PERCENT ON-SITE RECREATIONAL ACTIVITIES TEXT FITNESS ROOM LOCATED DEEP IN THE LOUISIANA DELTA ON HIGHWAY 190, 39 MILES WEST OF BATON ROUGE. TOUR THE GREAT RIVER ROAD TO DISCOVER LOUISIANA HISTORY NBR OF ROOMS - 42 NBR OF FLOORS - 2 SLEEP WELL, IN A ROOM WITH DRAPERIES PROVIDING TOTAL LIGHT CONTROL AND BUILDING CONSTRUCTION AIMED TO MAKE THE ROOM AS QUIET AS POSSIBLE. THESE COMFORTABLE ROOMS INCLUDE MICROFRIDGE, RECLINER OR CHAIR AND OTTOMAN, WRITING DESK, COFFEEMAKER, IRON AND IRONING BOARD, HAIR DRYER, AND WIRELESS HIGH-SPEED INTERNET. ROOM AMENITIES FOR ALL ROOMS - GENERAL ROOM AMENITIES - AIR CONDITIONING / AM/FM ALARM CLOCK / COFFEE/TEA MAKER / COLOR TV / DESK / FREE LOCAL TELEPHONE CALLS / HAIRDRYER / HIGH SPEED INTERNET ACCESS / IRON/IRONING BOARD / MEAL INCLUDED: BREAKFAST / MICROWAVE / NO SMOKING ROOM / REFRIGERATOR TECHNOLOGY - HIGH SPEED INTERNET ACCESS A1D - MAX OCCUPANCY - 2 PEOPLE QUIET AND DARK FULLXL BED, MICRO AND FRIDGE, LOUNGE CHAIR, DESK , COFFEE, IRON AND BOARD, HAIRDRYER. A2D - MAX OCCUPANCY - 4 PEOPLE QUIET AND DARK 2 FULLXL BEDS, MICRO AND FRIDGE, LOUNGE CHAIR, DESK, COFFEE, IRON AND BOARD, HAIRDRYER. GUARANTEE TO A VALID CREDIT CARD IS REQUIRED AT THE TIME OF BOOKING FOR ALL RESERVATIONS. 17SEP09 - 31DEC99 MON TUE WED THU FRI SAT SUN GUARANTEE REQUIRED FOR LATE ARRIVAL. GUARANTEE REQUIRED FOR ALL RESERVATIONS. DEPOSIT WILL BE ACCEPTED AS GUARANTEE. GUARANTEE TO A VALID CREDIT CARD IS REQUIRED AT THE TIME OF BOOKING FOR ALL RESERVATIONS. MIDSCALE/STANDARD HOTEL ADDITIONAL PROPERTY DESCRIPTION TEXT WITH EXTRA-QUIET GUEST ROOMS AND LIGHT-PROOF DRAPERIES, AND CONVENIENTLY LOCATED ON HIGHWAY 190, THE OAK TREE INN LIVONIA IS A 100-PERCENT NON-SMOKING HOTEL OFFERING A FITNESS CENTER AND COMFORTABLE ROOMS WITH RECLINERS, WIRELESS INTERNET, AND 25-INCH TVS. ENJOY A FREE BREAKFAST NEXT DOOR AT PENNYS DINER- A BLAST FROM THE PAST WITH FRIENDLY STAFF AND EXCELLENT FOOD AVAILABLE 24 HOURS A DAY. STAY WITH US. WE WILL EXCEED YOUR EXPECTATIONS. AMERICAN EXPRESS - MASTER CARD - INTERBANK MASTER CARD - MILLION CREDIT SERVICE/MASTERC - VISA